Guest reviews of Wyndham Lancaster Resort And Convention Center Smoketown
Here you can find verified reviews our users posted on this website
A.
2 months ago
The outdoor pool area was really nice and well-kept, perfect for families. Some staff were not very responsive when I needed help. Also, the room cleanliness could have been better. The golf course on-site added a nice touch for those looking to play a round. Overall, a decent stay.
Brian
2 months ago
The indoor pool is great for kids, and the golf course adds nice outdoor options. Check-in was chaotic with long lines due to a convention. Room cleanliness could be significantly improved as well.
Paul
6 months ago
The views from the hotel were great and lifted my spirits. The cleanliness in my room gave me peace and I always felt safe walking around the area.
The pool area was sadly lacking in seating options.
Heather
7 months ago
comfortable beds, comfortable spaces with great access to the outdoor pool area and play area, making it easy for my family to relax and enjoy.
Found nothing wrong.
George
7 months ago
The property has potential. The pool area is impressive—large, family-oriented, with ample lounge space and thoughtful amenities like fire pits and outdoor movies. The conference facilities are robust, catering to various activities. the rooms require significant improvement. Pillow-top mattresses lack support; My second room was no better. Staff engagement was inconsistent, with little responsiveness to cleanliness issues, and the lack of breakfast options is puzzling for the price. Updates seem surface-level, yet original elements remain, creating a disjointed experience. The need for greater attention to detail is clear. With more commitment to quality, this place could truly shine.
Nancy
8 months ago
Just a strong match for a quick stopover in Lancaster with value for money. The bed was comfortable.
James
8 months ago
clean rooms, amazing pool, helpful staff.
John
9 months ago
Kids loved the indoor pool; it was warm and inviting. The play area kept my toddler entertained, but the overall cleanliness was lacking, with dusty rooms and a musty hallway smell. Staff were polite, but wait times at the Starbucks and restaurant were frustrating. The restaurant had limited options, and the bartender wasn’t very helpful. No hot breakfast meant we had to settle for overpriced snacks. Location had potential, but the amenities fell short of expectations, and a loud AC unit made for restless nights. A mix of fun and disappointment, this stay could use some improvements.
Bruce
9 months ago
Great location and clean rooms. Wi-Fi was spotty, and coffee shop was closed.
Ben
10 months ago
I was really frustrated when I arrived and found out there was no elevator from the lobby to my floor, especially with my sister's knee issues.
Shane
10 months ago
Great location and clean rooms.
Lloyd
10 months ago
The room was clean, but quite small and a bit dark, lacking natural light. The bed was comfortable enough for a decent night's sleep. Temperature control was iffy, as the air conditioner wasn’t working properly. The shower was a highlight, providing a refreshing experience. While the balcony offered nice outdoor access, it was dirty and not well-maintained. The carpet had sticky spots, detracting from the overall comfort. Noise levels were reasonable, providing a generally peaceful environment. Despite some inconveniences, the indoor pool area added a nice touch to the stay.
Melissa
10 months ago
The hotel's staff was welcoming, and the wide range of activities for kids made our stay enjoyable.
The room cleanliness left much to be desired, with broken fixtures and unclean amenities. The inconsistent room key access and billing issues also marred our experience.
Dan
11 months ago
The kids loved the heated pool and the outdoor playground was a total hit! I enjoyed relaxing by the fireplace while the little one played nearby. The staff was super friendly, making our stay even better!
Couldn't recommend more! 💖🌟
Alan
11 months ago
The Wyndham Lancaster Resort offers stunning room upgrades and a lovely pool area that my family enjoyed. The convenience of on-site Starbucks and well-maintained playgrounds kept my son entertained. Despite minor service issues during peak times, the overall experience was delightful.
Ronald
11 months ago
Our stay was fantastic, with an easy walk to numerous dining options and a shopping center just a block away, perfect for weekend strolls and discovering local flavors. The amenities were great too, with clean rooms, comfy beds, and a lovely indoor pool. While staff could improve during busy times, the overall experience was enjoyable and we are excited to come back.
Ernest
1 year ago
The kids loved the pools! Indoor and outdoor play areas were fun, kept them busy!
It wasn't inexpensive, but worth it!
Bill
1 year ago
The staff were welcoming and the hotel offered a variety of activities for families, making it great for kids. The indoor pool was heated, providing a cozy experience. the restaurant's food was delicious, and the outdoor pool was spacious and well-maintained. The location was convenient, with easy access to nearby attractions.
Check-in was delayed, and the room wasn't ready promptly. The price was high for the amenities, with additional charges for breakfast and inconvenience with promised services like coffee availability.
Arthur
1 year ago
the outdoor pool is beautiful and the location is great.
the front desk staff was unfriendly and rude. the pool was closed all weekend despite the warm weather.
Mark
1 year ago
The golf course was a posh place for pretending to know how to play. The on-site amenities helped me avoid reality. The reception gave me tips, as if I needed any.
Cleaning the uncleaned rooms myself was a real treat.
William
1 year ago
Stayed at the renovated Wyndham. Comfortable bed, very clean room and spotless bathroom. Friendly front desk staff. the temperature of the indoor pool was wonderful, just like a warm bath. Great location for a trip to Dutch Wonderland. Looks promising for a romantic getaway after renovations. Will definitely return and wish the new owners well with the reno.
Absolutely nothing to say about dislikes 😊
Ralph
1 year ago
Our family had a blast at the resort's mini, golf course and splash, tastic pools. The kids couldn't get enough of the exciting water slides and colorful play zones that kept them entertained all day long!
My wife says that adding more family, friendly dining options would enhance the experience.
Chris
1 year ago
Convenient location for my daughter's dance competition. Fun facilities for kids including a soft play room, game room, and children's section in the indoor pool.
Felt just like home, nothing to complain about.
Nick
1 year ago
the rooms were nicely decorated and appeared clean. The location of the property was also convenient for us, as it was close to Dutch Wonderland. there were a few issues that impacted our overall experience. The air conditioning in our room was not working when we arrived, and the front desk staff didn't provide a satisfactory solution. the view from our room was disappointing, overlooking the roof and with noisy machinery outside that disturbed our sleep. One positive aspect was the pool area, which was well-maintained and enjoyable to spend time in. The bartender named Robin was particularly friendly and made great drinks, enhancing our time at the hotel. On the other hand, we found the breakfast situation confusing, as there were signs advertising food but no clear indication that it was an additional cost. The lack of proper signage led to a misunderstanding, resulting in unexpected charges for a simple breakfast. our experience at the Wyndham had its ups and downs.
Michael
1 year ago
I was thrilled to visit the Amish Village, and the proximity of Wyndham to this attraction made my stay convenient. The customer service agents were also available to provide me with assistance, which pleasantly surprised me. The option to relax with a drink at the bar or poolside was a great way to unwind after a day of exploring.
Initial room mix-up, broken ice machine.
Ben
1 year ago
We hit up the indoor and outdoor pools at the resort, then swung some clubs at the on-site golf course. Epic vibes all around, perfect for a squad getaway!
Wish there was a more happening nightlife scene for us party animals. A cool bar or club onsite could've taken the fun to the next level!
